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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Returns
We really hope you adore what you got from HUBAHU. We are available to assist you if you are not entirely happy, nevertheless.
1 Eligibility for Returns:
Your item must be unused, undamaged, and in its original packaging in order for it to be eligible for a return.
The following things are not returnable: [name particular items, such as perishables and personalized items, that cannot be returned].
2 Initiation of Return:
For example, to start the return process, please contact our customer service within [number of days, e.g., 5 days] of receiving your merchandise.
Give a thorough explanation of the return along with your order number.
3 Return Shipping:
Unless the return is the result of a defective product or an error on our part, customers are liable for the cost of return postage.
For your return, we advise use a trackable delivery method.
Refunds
1 Eligibility for Refunds:
We will advise you whether your refund has been approved or denied when your return has been received and reviewed.
Within [number of days, e.g., 7 days], approved refunds will be handled and an automated credit will be applied to your original payment method.
2 Late or Missing Refunds:
Please first check your credit card statement or bank account if you haven’t received your refund yet.
It can take some time for your refund to be legally posted, so get in touch with your bank or credit card company.
Exchanges
Items are only replaced if they are faulty or broken. Contact us within [number of days, e.g., 14 days] of receiving your product if you need to replace it for the identical item.
Contact Information
If you have any queries about refunds or returns, please get in touch with our customer support team at support@hubahu.pk/+92 307 5555832